Privacy Policy
Last updated: [25 June 2025]

Welcome to Dukkan Jaddi Ltd (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [dukkan-jaddi-ltd.com], purchase our products, or interact with us.

1. Who We Are
Dukkan Jaddi Ltd is a UK-based online store offering Middle Eastern goods

2. What Information We Collect
We may collect and process the following data:

Personal Information: Your name, billing/shipping address, email, phone number.

Payment Details: Card information or payment method (via secure third-party processors like Stripe or PayPal).

Account Data: Login credentials, order history, saved items (if you create an account).

Technical Data: IP address, browser type, device type, time zone, and browsing behavior via cookies.

3. How We Use Your Information
We use your data to:

Process and deliver your orders.

Manage your account (if registered).

Communicate order updates or customer service queries.

Send promotional emails (only with your consent).

Improve our website and customer experience.

4. Legal Bases for Processing (UK GDPR)
We process your data under one or more of the following bases:

Contract: To fulfill a purchase or service you requested.

Legal Obligation: For accounting or compliance with UK law.

Consent: For marketing emails and cookies.

Legitimate Interests: To improve our services and protect our platform.

5. Sharing Your Information
We do not sell your personal data. However, we may share it with:

Service providers (e.g., delivery couriers, payment gateways).

IT support and hosting services.

Legal or regulatory authorities, if required by law.

All third parties are required to respect your data and use it only for the intended service.

6. How We Store and Protect Your Data
Your data is stored securely in the UK or EEA. We use HTTPS encryption, secure servers, and access controls to protect your information.

We retain your data only as long as necessary (e.g., for orders: 6 years for tax purposes).

7. Your Rights
Under UK GDPR, you have the right to:

Access your data.

Correct inaccurate information.

Request deletion (where applicable).

Object to processing.

Withdraw consent (for marketing).

Lodge a complaint with the ICO (www.ico.org.uk).

To exercise your rights, contact us at [support@dukkan-jaddi-ltd.com].

8. Cookies
We use cookies to enhance your browsing experience. You can manage your preferences through your browser or our cookie banner. For more info, see our [Cookie Policy].

9. Third-Party Links
Our website may link to external websites (e.g., Instagram, payment providers). We are not responsible for their privacy practices.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

11. Contact Us
For questions, requests, or complaints, email us at:
📧 support@dukkan-jaddi-ltd.com